frequently asked
questions
What are Southern Flax sheets made from?
Our sheet sets are made from 100% microfiber at a 90 GSM weight. Microfiber is known for its softness, durability and breathability, and our sets are wrinkle-resistant and easy to care for.
What sizes are available?
Our embroidered sheet sets come in Single, Double, Queen and King. Detailed measurements are on our Size Guide and in the size chart on each product page.
What is included in each sheet set?
King, Queen and Double sets include 1 fitted sheet, 1 flat sheet and 2 pillowcases. Single sets include 1 fitted sheet, 1 flat sheet and 1 pillowcase.
How deep is the fitted sheet?
Our fitted sheets have a deep-pocket design that accommodates mattresses up to 40 cm in depth, for a secure and snug fit.
How should I wash my sheets?
Machine wash in cold water and tumble dry on low heat. The fabric is wrinkle-resistant and low-maintenance, so no ironing routine is required.
How do I choose the right sheet size?
Measure your mattress width, length and depth before ordering — our fitted sheets suit mattresses up to 40 cm deep. Then match your measurements against our Size Guide. If you are between sizes or unsure, email us at info@southernflax.com.au before you order.
Where does Southern Flax deliver?
We are an Australian store and deliver Australia-wide. Full details are in our Shipping Policy.
How long does dispatch and delivery take?
Orders are processed within 2 days of order receipt, and Australian orders have an estimated delivery time of 6–8 business days. See our Shipping Policy for details.
How can I track my order?
If you would like an update on your delivery at any point, email info@southernflax.com.au with your order number and we will help you track it down.
What is the returns process?
We have a 30-day return policy — you have 30 days after receiving your item to request a return. Items need to be unused, in their original condition and packaging, with proof of purchase, and return shipping for change-of-mind returns is at the customer's cost. To start a return, email info@southernflax.com.au. Please read the full Return Policy before sending anything back.
What if my item arrives faulty, damaged or incorrect?
Please inspect your order when it arrives and contact us straight away at info@southernflax.com.au if an item is defective, damaged, or not what you ordered, so we can evaluate the issue and make it right. See our Return Policy for details.
How can I contact Southern Flax?
Email us at info@southernflax.com.au or use the form on our Contact page. We are based in Hinchinbrook, NSW.